Terms and Conditions

These subscription terms and conditions are an agreement between PT. Jabikha Teknologi Indonesia (JABIKHA) as GSMnetworks Service Provider with the Customer.

  1. PT. Jabikha Teknologi Indonesia (Jabikha) provides quality broadband internet services and access to information to the public which is distributed using a Fiber Optic network. This service is expected to have a positive impact on increasing the abilities of the community, both individuals, community groups and social institutions from the aspects of science, skills and behavior through activities to build Micro, Small and Medium Enterprises (MSMEs).
  2. These Terms and Conditions are made in Indonesian.
  3. Broadband Internet services require a Modem / Optical Network Terminal (ONT) device, which is a device on the customer side that provides an interface for data, voice and video with a device rental fee determined by Jabikha.
  4. Each Customer is only provided with 1 ONT Unit, if the Customer needs more, the Customer must add or register a new Internet Service with a different Account.
  5. Additional services (additional services) in the future will be provided by Jabikha or third parties. Customers are required to purchase Internet services first before getting additional services.
  6. Customers understand that regarding additional telephony services provided by Third Parties, there will be costs determined directly by the Third Party and customers are required to fill out a subscription form specifically issued by the Third Party.
  7. The terms and conditions stipulated by the Third Party to the Customer constitute an additional contract and are binding, and are an inseparable contract from the Jabikha subscription contract.
  8. Other provisions, such as promotions and additional services that are specific to certain areas and customers, will be stated in additional contracts and remain binding and become an inseparable contract from the Jabikha subscription contract.
  9. All forms of information in the form of promos and features can be accessed via the official Jabikha website.
  1. The Subscription Application Process applies to Prospective New Customers or Existing Customers who wish to change services or change the installation location of the Customer Address (Relocation that is still within the Jabikha coverage area) with a fee determined by Jabikha.
  2. Prospective Customers are required to fill out the subscription registration form provided by Jabikha accompanied by a scanned copy of their personal identity which is valid, recognized and acceptable to Jabikha.
  3. Address change requests for customers can be processed if the customer’s new address is covered by the service area and can be installed by a team appointed by Jabikha.
  4. Prospective Customers are fully responsible for the correctness of the contents of all data and information submitted in the Jabikha registration form, and agree to be bound by the Terms and Conditions of Service. Any changes to the information that has been provided must be submitted to Jabikha during subscription to the Jabikha Service.
  5. These Terms and Conditions are effective after the Customer fills in the registration form online and/or when the Jabikha team fills in the registration form with the Customer’s approval accompanied by submission of other administrative requirements.
  6. Jabikha has the right to refuse subscription requests from prospective customers.
  7. After registering, customers are required to make payment according to the bill. Payments can be made via ATM, transfer and merchants who have collaborated with Jabikha.
  8. The minimum subscription period is 12 (twelve) months, if at any time the Customer wishes to terminate the Service before the 12 (twelve) month subscription period, the Customer must first provide notification no later than 14 (fourteen) days before the termination date.
  9. If technically, Jabikha states that it cannot provide services to the Customer, then all fees paid by the Customer will be transferred back (refunded) to the Customer’s Account, no later than 14 (fourteen) working days after Jabikha issues a Statement that the Service cannot be distributed to customers.
  10. Administrative costs incurred in the return process are the responsibility of Jabikha.
    If a subscription cancellation request is submitted by the Customer, the subscription fee paid by the Customer cannot be returned.
  11. Refunds cannot be made if there is a request to change address, but the new address desired by the customer is not covered by the service area or cannot be installed by the team appointed by Jabikha.
  1. New installation requests will be fulfilled if the Customer has fulfilled the requirements set by Jabikha, including technical requirements.
  2. Installation of equipment at the Customer’s Address is determined by Jabikha and with the Customer’s approval and the Customer must be at the location within the mutually agreed time period. Especially for installations located in residential/apartment/guesthouse/building clusters that require additional permits, the customer is required to inform and/or obtain permission to carry out the installation from the owner/manager of the customer’s address regarding the equipment installation activities. Licensing costs at that location are the responsibility of the Customer.
  3. Requests for changes to the Installation Schedule can only be made a maximum of 24 hours before the previously agreed installation schedule.
  4. Cancellation of an installation request will NOT be subject to an Early Cancellation Fee if Jabikha receives information about the installation cancellation request less than 24 hours before the previously agreed schedule.
  5. Jabikha will inform the Customer about all actions/process activities in the context of installing equipment at the Customer’s location, including the consequences thereof and the Customer is obliged to give permission to Jabikha and/or other parties officially appointed by Jabikha.
  6. The customer releases Jabikha/the party officially appointed by Jabikha from all claims/claims from any party for any possibility that may arise as a result of the installation of the device. However, Jabikha will always be guided by the principles of caution, accuracy and professionalism in the installation of these devices.
  7. The Customer is fully aware and acknowledges that all equipment for connecting Jabikha services (Termination Box, Optical Network Terminal (ONT), Access Point (WiFi) and other supporting devices) located at the Customer’s location is the property of Jabikha and must be returned after the Customer stops subscribing.
  8. Equipment prepared independently by the Customer is the Customer’s full responsibility. For this reason, the Customer accepts, acknowledges and agrees that the equipment can directly or indirectly affect the quality of Jabikha Services distributed via the Jabikha Fiber Optic network.
  9. Customers are obliged to maintain and maintain all Jabikha equipment located at the Customer’s location.
  10. Customers are required to read, understand and sign the minutes of delivery of equipment at the location from Jabikha and/or other parties officially appointed by Jabikha to Customers.
  11. Customers are strictly prohibited from giving gifts, tips or other gifts to Jabikha employees or parties officially appointed by Jabikha to carry out the installation.
  1. Jabikha has the right to terminate the subscription contract because the Customer violates the terms of the subscription contract or because Jabikha is no longer able to become a Internet Service Provider in the Customer’s area / location.
  2. The customer can terminate the subscription contract unilaterally in accordance with the conditions set by Jabikha.
  3. Jabikha and the Customer agree to waive the applicability of the provisions of articles 1266 and 1267 of the Civil Code, so that the cancellation or termination of the subscription contract can be carried out by either party in the event of default, and is declared valid without waiting for a court decision.
  1. If the Customer does not pay/is in arrears by the time limit specified in the bill, then Jabikha has the right to unilaterally stop or terminate the service or service to the Customer and withdraw the Jabikha device located at the Customer’s installation location (especially for those who use the device loan facility).
  2. If the Customer wishes not to extend the subscription period, the Customer is obliged to notify Jabikha by visiting the Jabikha Service Office and/or sending an email, contacting the call center, official WhatsApp no later than 14 working days before the due date, and paying off all outstanding bills.
  3. If the subscription period ends for any reason or is not extended further, the Customer is obliged to hand back all equipment belonging to Jabikha that is in the Customer’s home to Jabikha in good condition, not damaged, and still suitable for use at the time of termination. In the event that the Customer wishes to terminate and/or no longer renew, the subscription fee that has been paid in advance cannot be withdrawn.
  4. Jabikha is not responsible and the Customer agrees to indemnify Jabikha against “Force Majeure” conditions or conditions beyond Jabikha will/ability including but not limited to lost channels due to technical problems, replacements/changes in policies/regulations issued by the government of the Republic of Indonesia , demonstrations, war, earthquakes, floods, lightning, fire, etc. which may occur during the subscription period which are beyond the reach of human capabilities in general, including Jabikha, so that Jabikha is not obliged to provide compensation in any form to Customers, including, are not obliged to adjust subscription fees.
  5. For customers who have been terminated by Jabikha, either at the customer’s own request or due to delays in payment, Jabikha and/or other parties officially appointed by Jabikha can at any time conduct direct inspections at the location of customers who are suspected of still enjoying Jabikha services. For this reason, in carrying out this inspection, Jabikha will adhere to applicable laws and regulations and, if necessary, will cooperate with law enforcement and authorized government agencies.
  6. Termination of Jabikha services in accordance with the provisions of point 5 above does not mean eliminating the Customer’s obligation to pay off all outstanding obligations.
  1. Customers are required to pay the subscription fee no later than the payment due date stated on the bill each month.
  2. The Jabikha subscription payment system is an advance payment (PREPAID).
  3. Bill payments can be made directly via bank transfer, or through Payment Channels that have collaborated with Jabikha, Jabikha has never implemented service payment regulations through Sales personnel.
  4. For the first payment that has been received but Jabikha services cannot be provided due to technical problems within a maximum period of 30 days from the date of installation, and the Customer decides to cancel the Jabikha Service subscription, the fees already paid will be refunded no later than 14 working days from the date of notification to the Customer and the subscription is canceled.
  1. Jabikha will bill Customers for Service usage in each Billing Cycle (Billing Period) and will be informed by Jabikha via a Billing Invoice sent to the Customer’s email, and must be paid by the Customer no later than the due date stated on the billing statement.
  2. If the Customer does not receive the bill that should have been received, the Customer must immediately ask Jabikha Customer Service. Customers are still obliged to fulfill payments no later than the due date even if they do not/have not received the bill in question.
  3. Customers are not permitted to make bill payments in any form through Jabikha’s employees and/or officers.
  4. Any objection to a bill does not exclude the Customer’s obligation to make payment when it is due and objections to a bill will only be served by Jabikha up to 2 (two) months after the date of the bill process. Jabikha invoices contain fees consisting of: (a). Internet Service Fees as well as other Service fees that have not been mentioned, if any. (b). Other costs such as taxes, administration costs, stamp duty, overdue bills, relocation costs and fines for arrears, etc. (c). Billing costs that are billed directly by the Partner to the Customer are not included on the Jabikha billing sheet.
  5. Payment for Jabikha services is billed in one invoice (single invoice), so that payment of the Jabikha bill becomes one unit, it cannot be paid partially/partially for Jabikha services, unless otherwise determined by the Partner. Billing errors resulting from access/use of Jabikha services provided by Partners are not Jabikha’s responsibility.
  1. Customers are entitled to technical and/or non-technical support from Jabikha who can be contacted 24 x 7 regarding the service via email: cs@jabikha.net and via Whatsapp Official: 0888-0988-8808
  2. The Customer is entitled to get repair services to the Customer’s location. This repair action may incur additional costs according to applicable regulations.
  3. Jabikha will always provide the latest information through one of its channels, website, scrolling text, or on other media.
  4. Jabikha reserves the right at any time to reduce, add or change Customer services by giving notice through one of Jabikha’s channels, website, scrolling text, and / or on other media.
  1. Customers know that internet services are used appropriately for positive and constructive activities.
  2. Customers are prohibited from accessing internet services that could harm themselves or others or actions that are prohibited by the Government of the Republic of Indonesia based on the Information and Electronic Transactions Law (UU-ITE).
  3. The Customer acknowledges that the internet service package is in accordance with the Customer’s choice of needs.
  4. Customers are prohibited from: (a) carrying out themselves or with the assistance of parties other than parties appointed by Jabikha to carry out transfers, changes and/or actions in any form that cause disruption to the Jabikha network and services. (b) Charging fees for other parties to enjoy Jabikha services. (c) Provide or rebroadcast or distribute or expand Jabikha services in any way to other parties. (d) Reproduce and/or duplicate in any form all Jabikha services. (e) Using any form of service (logo, trademark) for personal interests and/or any other party. (f) Providing opportunities for third parties to utilize Jabikha’s network facilities and services improperly without written permission from Jabikha.
  5. Customers acknowledge and agree that all Jabikha service facilities must be used for purposes in accordance with the norms, customs, customs and laws and regulations in force in the Republic of Indonesia.
  6. In order to support the healthy Internet program and other policies, Customers are prohibited in any way from making changes to technical specifications and configurations that result in access to content prohibited by the Government of the Republic of Indonesia through the use of Jabikha Services.
  1.  Jabikha is released from its obligations under the Terms and Conditions of Subscription in the event of Force Majeure.
  2. Jabikha is not responsible for content material originating from third parties. If there is content material that is contrary to the law, norms, decency, decency, customs, religion, etc., then Jabikha cannot be held responsible and therefore the Customer releases Jabikha from any claims, lawsuits against the material.
  3. Jabikha is not responsible for the content of news and / or information and / or data owned by the Customer and / or loss of data sent / received by the Customer to / from other parties through Jabikha’s telecommunications network. Therefore, the Customer hereby releases Jabikha from all claims / demands from any party.
  1. If Jabikha’s device placed at the customer’s location is damaged, destroyed or lost for any reason except as a result of force majeure circumstances and Jabikha’s negligence, the costs incurred are the responsibility of the customer.
  2. Jabikha services will be isolated if up to H+7 (H = Bill Print Date) does not make payment. The maximum isolation period (arrears payment) is for 2 months.
  3. Jabikha services will be disconnected / revoked altogether, if up to H+61 there is a payment arrears (2 months in arrears) and withdraw the device owned by Jabikha.
  4. The imposition of sanctions based on the terms of the subscription contract does not reduce the obligation of the Customer (Ex-Customer), his heirs or successors to pay off all Jabikha service bills / arrears including penalties to Jabikha.
  5. Jabikha will revoke & retrieve the device if the customer stops subscribing before the contract period (subscription package) ends or is completed.
  6. The customer hereby understands, knows and states that the provisions in the subscription contract constitute notification / information about the possibility of imposing these sanctions, therefore there is no obligation for Jabikha to notify the Customer in advance of the imposition of these sanctions.
  1. Disputes concerning the implementation and / or interpretation of the subscription contract are resolved by mutual consultation between Jabikha and the Customer.
  2. If deliberative settlement based on the provisions in the subscription contract is not reached, Jabikha and the Customer agree to submit the settlement to the District Court (PN) / Consumer Dispute Resolution Agency (BPSK) with legal domicile at the location of the local Jabikha office.
  3. If for any reason some of the provisions in the subscription contract are canceled by the Court or become null and void, these provisions do not cancel or affect the remaining provisions.
  1. Monthly fees and device rental fees are fees that are the Customer’s obligations in the form of packages within an active period of 30 (thirty) days including but not limited to stamp duty, arrears fees, mutation fees, late payment penalties, or other fees in accordance with applicable laws and regulations.
  2. Installation fee of IDR 150,000,- (also applies to the cost of moving to a different address).
  3. Service change fee that requires a visit or additional device at the Customer’s location amounting to IDR 50,000.
  4. Relocation fee (within the same address) will be charged according to the material to be installed, as well as a relocation service fee of IDR 100,000.
  5. Early Cancellation Fee of IDR 50.000,-
  6. Excess Ethernet Cable is charged at IDR 7,000 / meter.
  7. Excess Cable Dropwire / FO is charged at IDR 7,000, – / meter.
  8. Replacement of Cable HDMI is charged at IDR 100,000, – / unit.
  9. Optical Network Terminal (ONT) damage, charged at IDR 500,000/unit.
  10. Damage and/or loss of Power Adapter, charged at IDR 250,000,-/unit.
  11. The prices as mentioned above do not include 11% VAT, and the prices are subject to change at any time with or without prior notice to the Customer.

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